Working with us

Count on the support of our agile team

Count on the support of our agile team

We offer support in three key areas Your questions deserve thoughtful answers. Your emails deserve quick responses. Our agile team is there for you whether it's working to deliver renewals or offering alternative strategies for your clients. We're committed to listening to your feedback and evolving with your needs, so we can better help you manage your business.

We are here to help

Employee benefits sales desk

(866) 274-9887

Monday–Friday, 8 a.m. - 8 p.m. ET

Email: EBCustomerService@Equitable.com
or  have us contact you

We offer support in three key areas

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Training and education

  • Resolve any issue with the support of your Regional Account Manager or Sales Executive
  • Get answers quickly through our online platform or via phone
  • Provide proposals for new product offerings or alternative solutions for current benefits 
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Enrollment and managing in force clients

  • Resolve any issue with the support of your Regional Account Manager or Sales Executive
  • Get answers quickly through our online platform or via phone
  • Provide proposals for new product offerings or alternative solutions for current benefits 
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Issue resolution

  • Resolve any issue with the support of your Regional Account Manager or Sales Executive
  • Get answers quickly through our online platform or via phone

Claim and administrative forms

Forms

Translation services provided at no cost to our customers

For our visually impaired customers, please call us to assist with form completion.

Compensation

Rewarding your performance

Easily grow and manage your business with streamlined tools and support – and enjoy the rewards. We are pleased to offer a competitive compensation program, with incentives for performance.  Compensation can be tracked on our integrated platform – EB360® – so you'll always know where you stand.

  • Base compensation is based on received and earned premium of each case
  • Supplemental compensation for qualified brokers is based on annualized premium for new business

Have us contact you

To learn more about what our powerfully simple approach to employee benefits can do for you, complete the following form and we'll be in touch shortly.

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ATTENTION NEW MEXICO EMPLOYERS, BROKERS AND RESIDENTS: Please be advised that this Suite of Insurance Products section of our website is not currently directed to, applicable to, or intended for any person or business residing in the state of New Mexico. All Employee Benefit products currently offered in NM are issued by Equitable Financial Life Insurance Company of America. 

All group insurance products are issued either by Equitable Financial or Equitable America, which have sole responsibility for their respective insurance and are backed solely by their claims-paying obligations. Some products are not available in all states. 

EB360® is a registered service mark of Equitable Financial Life Insurance Company, New York, NY. 

HIPAA  |  Legal

GE-6143095.1 (12/2023) (Exp. 12/2025)